Re: ITIL in Higher Education?

["Crawford, Charles D" <ccrawf () KU EDU>]

Hello,
 
We are in the midst of implementing ITIL practices along with other
standards like ISO 27001, and ISO 17799.  
 
I would be more than happy to chat with you further if you like.
 
thanks
 
 

        Charles Crawford 
        IT Security Officer 
        University of Kansas 
        (785)864-0491 
        ccrawf () ku edu 
        <www.security.ku.edu> 

                Any revelation of a secret happens by the mistake of
[someone] who shared it in confidence.  
                -- La Bruyere, 1645-1694 

        -----Original Message-----
        From: Bruce Hobbs [mailto:bruce.hobbs () csueastbay edu] 
        Sent: Wednesday, May 31, 2006 6:58 PM
        To: SECURITY () LISTSERV EDUCAUSE EDU
        Subject: [Spam:0005 SpamScore] Re: [SECURITY] ITIL in Higher
Education?
        
        

        I too am interested in the use of ITIL as a guide to improving
IT service delivery in Higher Education.  I did find a reference to its
use at the University of Kansas.  Link below:

        http://www2.ku.edu/~psmo/resources/

        They may be a place to start.

         

        Bruce Hobbs, 

        Enterprise Data Management

        University Technology Projects

        California State University, East Bay

        Phone: (510) 885-4417

        Email: bruce.hobbs () csueastbay edu

         

        
________________________________


        From: Sadler, Connie [mailto:Connie_Sadler () BROWN EDU] 
        Sent: Wednesday, May 31, 2006 8:41 AM
        To: SECURITY () LISTSERV EDUCAUSE EDU
        Subject: [SECURITY] ITIL in Higher Education?

         

         

        Is anyone using ITIL yet? I am hearing great things about it,
and I know that some are beginning to look at it in more depth, but if
anyone has positive experience (or any experience, for that matter)
using ITIL, I'd love to get your thoughts.

         

        On another note, we are also looking into ISO standards, and I
do know that some of you are utilizing those standards successfully. We
are beginning to map our risk management and training plans to the ISO
17799 doc. I wonder if any of the Educause working groups are looking at
these types of standards for higher ed.

        Connie J. Sadler, CM, CISSP, CISM, GIAC GSLC 
        Director, IT Security, Brown University
        Box 1885, Providence, RI 02912
        Connie_Sadler () Brown edu
        Office: 401-863-7266 
        PGP Key:
http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x91E38EFB
        PGP Fingerprint: DA5F ED84 06D7 1635 4BC7 560D 9A07 80BA 91E3
8EFB