Re: ITIL in Higher Education?

[Nick Tate <n.tate () ITS UQ EDU AU>]

Bruce and Connie,
 
Most Australian universities have either implemented ITIL or are in the
process of doing so. The link, below, from the CAUDIT (Australian
equivalent of Educause) website would give some information. When you
get to the CAUDIT webpage, scroll down until you see the 2004 Technology
Awards and look for two papers on ITIL.
 
http://www.caudit.edu.au/about/activities1.html
<http://www.caudit.edu.au/about/activities1.html> 

 
Regards
 
------------------------------------------
 
Nick Tate
Director, ITS and AusCERT
The University of Queensland
Prentice Building
BRISBANE, Queensland 4072
Australia
 
Email: N.Tate () uq edu au
Phone: +61 7 3365 3521
Fax: +61 7 3365 9069
 
 
 
 

________________________________

From: Bruce Hobbs [mailto:bruce.hobbs () CSUEASTBAY EDU] 
Sent: Thursday, 1 June 2006 9:58 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: Re: [SECURITY] ITIL in Higher Education?



I too am interested in the use of ITIL as a guide to improving IT
service delivery in Higher Education.  I did find a reference to its use
at the University of Kansas.  Link below:

http://www2.ku.edu/~psmo/resources/

They may be a place to start.

 

Bruce Hobbs, 

Enterprise Data Management

University Technology Projects

California State University, East Bay

Phone: (510) 885-4417

Email: bruce.hobbs () csueastbay edu

 

________________________________

From: Sadler, Connie [mailto:Connie_Sadler () BROWN EDU] 
Sent: Wednesday, May 31, 2006 8:41 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] ITIL in Higher Education?

 

 

Is anyone using ITIL yet? I am hearing great things about it, and I know
that some are beginning to look at it in more depth, but if anyone has
positive experience (or any experience, for that matter) using ITIL, I'd
love to get your thoughts.

 

On another note, we are also looking into ISO standards, and I do know
that some of you are utilizing those standards successfully We are
beginning to map our risk management and training plans to the ISO 17799
doc. I wonder if any of the Educause working groups are looking at these
types of standards for higher ed.

Connie J. Sadler, CM, CISSP, CISM, GIAC GSLC 
Director, IT Security, Brown University
Box 1885, Providence, RI 02912
Connie_Sadler () Brown edu
Office: 401-863-7266 
PGP Key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x91E38EFB
PGP Fingerprint: DA5F ED84 06D7 1635 4BC7 560D 9A07 80BA 91E3 8EFB