Re: ITIL in Higher Education?

[Bruce Hobbs <bruce.hobbs () CSUEASTBAY EDU>]

I too am interested in the use of ITIL as a guide to improving IT service
delivery in Higher Education.  I did find a reference to its use at the
University of Kansas.  Link below:

http://www2.ku.edu/~psmo/resources/

They may be a place to start.



Bruce Hobbs,

Enterprise Data Management

University Technology Projects

California State University, East Bay

Phone: (510) 885-4417

Email: bruce.hobbs () csueastbay edu



  _____

From: Sadler, Connie [mailto:Connie_Sadler () BROWN EDU]
Sent: Wednesday, May 31, 2006 8:41 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] ITIL in Higher Education?





Is anyone using ITIL yet? I am hearing great things about it, and I know
that some are beginning to look at it in more depth, but if anyone has
positive experience (or any experience, for that matter) using ITIL, I'd
love to get your thoughts.



On another note, we are also looking into ISO standards, and I do know that
some of you are utilizing those standards successfully. We are beginning to
map our risk management and training plans to the ISO 17799 doc. I wonder if
any of the Educause working groups are looking at these types of standards
for higher ed.

Connie J. Sadler, CM, CISSP, CISM, GIAC GSLC
Director, IT Security, Brown University
Box 1885, Providence, RI 02912
Connie_Sadler () Brown edu
Office: 401-863-7266
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