Poor Support from McAfee

[malwares () yahoo com]

Hi All,

Over the year, it was noted that cases submitted to Mcafee via their portal was either totally no response or no more 
follow up after the first reply. Does anyone have similar experience? I will also like to find out which Anti-Virus 
vendor provides the best support from your point of view.

Issues we have submitted include 0-day malware and McAfee/Foundstone VA scanner. Majority of the issues were pertaining 
to Foundstone VA Scanner. To name one issue as an example, we have noted that vulnerability was picked up on a server 
whereas we have multiple servers which is a complete mirror of the vulnerable one. Apparently these are in the scanning 
list. We submitted a case to McAfee about the false negative. They got back and we have provided McAfee the Foundstone 
settings and running their analysis tool "Mer.exe" as per their instructions. It's been a few months and we have 
followed up with several mails. However to date there is still no reply. This really makes me wonder if there's 
something wrong with their procedures or the developer/domain expert for Foundstone VA scanner is still around?

Regards,
Jonthan Gill

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