Re: Removing Local Admin Rights...

[Brian Dunbar <brian.dunbar () plexus com>]

On May 25, 2004, at 2:42 PM, Tom Stowell wrote:

> We're a bit smaller -- 1,000 desktops running Win2k.  We instituted a
> policy like yours about two years ago.  We run into problems with
> USB devices, and need to install but other than that our experience
> has been positive.  Since we instituted the policy, support requests
> are down about 35%.

Which isn't to say the two data points aren't related, but beware 
statistics.  A long time ago my company implemented a new financial 
application - written entirely in-house.

Horrible, buggy application.  The killer was the ability to 
upload/download data from a PC to the mainframe.  That failed very 
often, requiring a complete system restart of the PC (DOS and Win 3.1) 
and multiple downloads to get the data.

At the annual meeting the director of the team proudly announced that 
the support calls to their special hot-line regarding that application 
had declined over 90% since a hot-fix some months previous.  And indeed 
they had, since the users (one or two per department) had given up 
calling since the only fix was to restart the PC and resume the 
download and they _knew_ that without calling.


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