nanog mailing list archives
Re: Zayo woes
From: Mike Hammett <nanog () ics-il net>
Date: Tue, 19 Sep 2023 08:55:08 -0500 (CDT)
The other way around. Zayo acquired ENA. That acquisition seemed odd. ENA did a lot of value add and non-IP services. Zayo seems to shed those on every acquisition. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Bill Murphy" <William.Murphy () uth tmc edu> To: "Mike Hammett" <nanog () ics-il net>, "Randy Carpenter" <rcarpen () network1 net> Cc: "nanog" <nanog () nanog org> Sent: Tuesday, September 19, 2023 8:53:13 AM Subject: Re: Zayo woes Recently reached out to Zayo and found out we have a new account manager, and also discovered they were acquired by a company called ENA... Bill From: NANOG <nanog-bounces+william.murphy=uth.tmc.edu () nanog org> on behalf of Mike Hammett <nanog () ics-il net> Sent: Tuesday, September 19, 2023 7:19 AM To: Randy Carpenter <rcarpen () network1 net> Cc: nanog <nanog () nanog org> Subject: Re: Zayo woes External: Increase caution when handling links and attachments. I've never understood companies that acquire and don't completely integrate as quickly as they can. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP From: "Randy Carpenter" <rcarpen () network1 net> To: "JASON BOTHE" <jbothe () me com> Cc: "nanog" <nanog () nanog org> Sent: Monday, September 18, 2023 7:01:03 PM Subject: Re: Zayo woes The problem we have run into is that there does not appear to be a "Zayo." There are dozens of acquisitions of regional providers with completely different infrastructure and teams and they have done a very poor job at gluing it all together. I have seen service orders that have gone *years* without being complete. There are also currently some breaking-the-entire-regional-network sorts of outages going on currently. I am guessing what clued employees they still have are quite tied up. -Randy ----- On Sep 18, 2023, at 7:06 PM, JASON BOTHE via NANOG nanog () nanog org wrote:
Does anyone know what’s happening at Zayo? Tickets are taking weeks and months to get resolved, much less get a tech assigned to them. The folks answering the noc phone are mere order takers and are only reading from a script, manager on duty/escalation lines go to voicemail. If anyone can help get to a human in the transport group, that would be great. I’ve given up all hope at this point. Appreciated. Jason
Current thread:
- Zayo woes JASON BOTHE via NANOG (Sep 18)
- Re: Zayo woes Randy Carpenter (Sep 18)
- Re: Zayo woes Mike Hammett (Sep 19)
- Re: Zayo woes Murphy, Bill via NANOG (Sep 19)
- Re: Zayo woes Mike Hammett (Sep 19)
- Re: Zayo woes Dave Cohen (Sep 19)
- Re: Zayo woes Matthew Petach (Sep 19)
- Re: Zayo woes Mike Hammett (Sep 19)
- Re: Zayo woes Delong.com via NANOG (Sep 19)
- Re: Zayo woes Mike Hammett (Sep 19)
- Re: Zayo woes Mike Hammett (Sep 19)
- Re: Zayo woes Randy Carpenter (Sep 18)
- Re: Zayo woes Mike Hammett (Sep 19)
- Re: Zayo woes Mark Tinka (Sep 19)
- Re: Zayo woes Mike Hammett (Sep 19)
- Re: Zayo woes Mark Tinka (Sep 20)
- Re: Zayo woes Matthew Petach (Sep 20)