Re: Zayo woes

[Randy Carpenter <rcarpen () network1 net>]

The problem we have run into is that there does not appear to be a "Zayo." There are dozens of acquisitions of regional 
providers with completely different infrastructure and teams and they have done a very poor job at gluing it all 
together. I have seen service orders that have gone *years* without being complete. There are also currently some 
breaking-the-entire-regional-network sorts of outages going on currently. I am guessing what clued employees they still 
have are quite tied up.


-Randy


----- On Sep 18, 2023, at 7:06 PM, JASON BOTHE via NANOG nanog () nanog org wrote:

> Does anyone know what’s happening at Zayo? Tickets are taking weeks and months
> to get resolved, much less get a tech assigned to them.
>
> The folks answering the noc phone are mere order takers and are only reading
> from a script, manager on duty/escalation lines go to voicemail.
>
> If anyone can help get to a human in the transport group, that would be great.
> I’ve given up all hope at this point.
>
> Appreciated.
>
> Jason