Re: Zayo woes

[Mike Hammett <nanog () ics-il net>]

I've never understood companies that acquire and don't completely integrate as quickly as they can. 




----- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

----- Original Message -----

From: "Randy Carpenter" <rcarpen () network1 net> 
To: "JASON BOTHE" <jbothe () me com> 
Cc: "nanog" <nanog () nanog org> 
Sent: Monday, September 18, 2023 7:01:03 PM 
Subject: Re: Zayo woes 


The problem we have run into is that there does not appear to be a "Zayo." There are dozens of acquisitions of regional 
providers with completely different infrastructure and teams and they have done a very poor job at gluing it all 
together. I have seen service orders that have gone *years* without being complete. There are also currently some 
breaking-the-entire-regional-network sorts of outages going on currently. I am guessing what clued employees they still 
have are quite tied up. 


-Randy 


----- On Sep 18, 2023, at 7:06 PM, JASON BOTHE via NANOG nanog () nanog org wrote: 

> Does anyone know what’s happening at Zayo? Tickets are taking weeks and months 
> to get resolved, much less get a tech assigned to them. 
>
> The folks answering the noc phone are mere order takers and are only reading 
> from a script, manager on duty/escalation lines go to voicemail. 
>
> If anyone can help get to a human in the transport group, that would be great. 
> I’ve given up all hope at this point. 
>
> Appreciated. 
>
> Jason