nanog mailing list archives
RE: 10g residential CPE
From: "Keith Medcalf" <kmedcalf () dessus com>
Date: Mon, 28 Dec 2020 19:41:11 -0700
On Monday, 28 December, 2020 10:48. Darin Steffl wrote:
The "Free" service doesn't cover your cost of support which is much higher for residential than any business customer. Our residential customers call at least 15x more often compared to business customers compared on a 1:1 ratio.
Are you sure that is not related to "residential services" being of a generally lower quality than business services? It has been my experience that shoddy service generates higher need for "support" than does "non-shoddy" service. In this regard, the price for "business" services should be less than "residential service" by a couple of orders of magnitude since it costs orders of magnitude more money to "support" shoddy services than non-shoddy services. -- Be decisive. Make a decision, right or wrong. The road of life is paved with flat squirrels who could not make a decision.
Current thread:
- Re: 10g residential CPE, (continued)
- Re: 10g residential CPE Valdis Klētnieks (Dec 28)
- Re: 10g residential CPE Aaron Wendel (Dec 28)
- Message not available
- Re: 10g residential CPE Aaron Wendel (Dec 29)
- Re: 10g residential CPE Mark Tinka (Dec 30)
- Re: 10g residential CPE Mark Tinka (Dec 28)
- Re: 10g residential CPE Jay R. Ashworth (Dec 28)
- Re: 10g residential CPE Aaron Wendel (Dec 28)
- Re: 10g residential CPE Mark Tinka (Dec 28)
- Re: 10g residential CPE Ben Cannon (Dec 28)
- Re: 10g residential CPE Mark Tinka (Dec 28)
- RE: 10g residential CPE Keith Medcalf (Dec 28)
- Re: 10g residential CPE Mark Tinka (Dec 28)
- Re: 10g residential CPE Darin Steffl (Dec 29)
- Re: 10g residential CPE Ben Cannon (Dec 29)
- Re: 10g residential CPE Mark Tinka (Dec 30)
- Re: 10g residential CPE Aaron Wendel (Dec 29)
- Re: 10g residential CPE Michael Thomas (Dec 29)
- Re: 10g residential CPE Mike Hammett (Dec 29)
- Re: 10g residential CPE Michael Thomas (Dec 29)
- Re: 10g residential CPE Mark Tinka (Dec 30)
- Re: 10g residential CPE Aaron Wendel (Dec 29)