Re: 10g residential CPE

[Baldur Norddahl <baldur.norddahl () gmail com>]

I applaud your commitment to helping your local community. Just want to
point out that this is a charity because it does not scale. Nobody could
build out a FTTH network and make it free as a business case. But there are
plenty of people that made a network for their neighbors and provided that
for free. Maybe a person had a commercial fiber to his home and thought he
could just as well share it. This might be on a bigger scale but it is the
same.

Regards,

Baldur


On Mon, Dec 28, 2020 at 8:27 PM Aaron Wendel <aaron () wholesaleinternet net>
wrote:

> Darin,
>
> Our business support and residential support is the same department.  I
> have to pay those people to be in the office either way so it doesn't
> cost me any "more" to provide support for the residences. Yes, walking
> Grandma through getting her email can sometimes be a chore but that
> person is on the payroll whether he/she is helping Grandma or sitting
> there chatting with his/her co-worker.  If we dumped all the residential
> customers we would still have the same cost structure we do now.
>
> Again, it's been free for the last 7 years at this point.  I've never
> been one to really do what I "should" anyway.
>
> Aaron
>
>
> On 12/28/2020 11:48 AM, Darin Steffl wrote:
> > Aaron,
> >
> > The "Free" service doesn't cover your cost of support which is much
> > higher for residential than any business customer. Our residential
> > customers call at least 15x more often compared to business customers
> > compared on a 1:1 ratio.
> >
> > I honestly can't fathom providing free residential service because we
> > make enough money on the business side of things. You should be
> > charging something, at least $20-30 per month.
> >
> > On Mon, Dec 28, 2020 at 11:15 AM Aaron Wendel
> > <aaron () wholesaleinternet net <mailto:aaron () wholesaleinternet net>>
> wrote:
> >     The $300 covers the equipment and the time to send someone out to a
> >     house to install it.  If $300 is too much you can pay in 12
> >     installments
> >     of $25.
> >
> >     The TIK alone costs us about $250.
> >
> >     Aaron
> >
> >
> >     On 12/27/2020 5:04 AM, Mark Tinka wrote:
> >     >
> >     >
> >     > On 12/26/20 20:48, Darin Steffl wrote:
> >     >
> >     >> Aaron,
> >     >>
> >     >> One simple question. Why on earth would you offer free internet
> >     >> service? How and why? Your site show 1 Gig symmetrical for free
> >     when
> >     >> you should be a minimum of $65 per month to be competitive.
> >     >
> >     > They also ask for no monthly fee after a single payment of US$300.
> >     >
> >     > Considering the 2Gbps package costs US$49.95, you'd guess they'd
> >     value
> >     > the 1Gbps service at, say US$27/month, give or take.
> >     >
> >     > So that US$300 provides a bit of coverage, perhaps 1 year, in which
> >     > time they'd have likely upgraded the customer.
> >     >
> >     > Mark.
> >
> >     --
> >     ================================================================
> >     Aaron Wendel
> >     Chief Technical Officer
> >     Wholesale Internet, Inc. (AS 32097)
> >     (816)550-9030
> >     http://www.wholesaleinternet.com <http://www.wholesaleinternet.com>
> >     ================================================================
> >
> >
> >
> > --
> > Darin Steffl
> > Minnesota WiFi
> > www.mnwifi.com <http://www.mnwifi.com/>
> > 507-634-WiFi
> > Like us on Facebook <http://www.facebook.com/minnesotawifi>
>
> --
> ================================================================
> Aaron Wendel
> Chief Technical Officer
> Wholesale Internet, Inc. (AS 32097)
> (816)550-9030
> http://www.wholesaleinternet.com
> ================================================================