Re: Hulu thinks all my IP addresses are "business class", how to reach them?

[Owen DeLong <owen () delong com>]

> On Nov 20, 2019, at 12:44 , Brandon Martin <lists.nanog () monmotha net> wrote:
>
> On 11/20/19 3:31 PM, Owen DeLong wrote:
> > As an ISP, there might be something there, but, you’d have to prove that you had a significant number of customers 
> > that left for that specific reason and you’d have to show the actual damages that resulted. Easy to estimate, very 
> > hard to prove.
>
> Not only hard to prove, but the armchair lawyer in my has an inkling that you'd have to show that they did it 
> intentionally or went beyond being dumb or knowledgeable about it and were somehow negligent.  The former seems even 
> more difficult than proving actual damages, and the latter seems like it may not even apply or be possible.

Correct me if I’m wrong, but being dumb about it _IS_ negligent, isn’t it?

> What irks me most about these situations as an operator, and indeed something that may push back on my previous 
> statement of intent or negligence not being possible/applicable, is that the services often make their geofencing/IP 
> classification system failures out as being the fault of the user's telecommunications service provider when, in 
> fact, the user's service provider often has absolutely no direct control over what happens and, even where they do 
> have some form of direct control such as through a documented operations-appeals channel, are still at the mercy of 
> the service doing the fencing/classification to correct the error.  At minimum, this could damage customer good will 
> toward their service provider.

Yep… Hence what I proposed as regulation to help curtail this BS.

> (And kudos where it's due to the providers who do NOT make such issues appear to be the fault of the user's 
> telecommunications service provider and instead provide a real, useful means for the user to directly contact the 
> content provider to resolve the issue)

Who are they? I want to shift my services to them if I can. (So far, I haven’t found any)

Owen