Re: Disney+ Geolocation issues

[Michael Crapse <michael () wi-fiber io>]

There has been a continued flurry of trouble tickets from our eyeballs. I
did find a contact  cloud () disneystreaming com that i have reached out to in
hope that they can hear our pleas.

On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson <alandaluz () gmail com> wrote:

> We're seeing the same thing.  Actually we saw it during pre-signup.
> Reached out to Disney+ weeks ago as well, with no response.  Now it's
> launched, our support lines are flooded with people unable to give Disney
> all their moneys.    We finally got through to Disney+ support after 2.5hrs
> on hold to supply them the error code, IP address, and zip code.. we'll see
> if it's passed to the right folks.
>
> On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael () wi-fiber io>
> wrote:
>
> > Myself and a few other ISPs are having our eyeballs complain about
> > disney+ saying that they're on a VPN. Does anyone have any idea, or who to
> > contact regarding this issue?
> > This is most likely improper geolocation databases. Anyone have an idea
> > who they use?
> >
> > Mike