Re: Equinix

[Martijn Schmidt via NANOG <nanog () nanog org>]

Hi Drew,

You're probably best off ordering those crossconnects through the 
Equinix portal, then you can choose the exact positions for the order 
that goes to the facility rather than relying on a human to transcribe 
them correctly from your PDF.

Best regards,
Martijn

On 12/5/19 4:28 PM, Drew Weaver wrote:
> Ah, it's the DC campus.
>
> We've been installing some cross connects with CenturyLink and we send Equinix the LOAs with the exact ports and they 
> just connect them to random patch panel ports and nothing works. (because of course not) so then we have to contact 
> them again and it just continues on and on like this.
>
> I was just wondering.
>
> -----Original Message-----
> From: Clayton Zekelman <clayton () MNSi Net>
> Sent: Thursday, December 5, 2019 8:52 AM
> To: Drew Weaver <drew.weaver () thenap com>; 'nanog () nanog org' <nanog () nanog org>
> Subject: Re: Equinix
>
>
> Is it a specific IBX?  We've noticed no issues at CH1
>
> At 08:37 AM 05/12/2019, Drew Weaver wrote:
> > Hey all,
> >
> > I am wondering if anyone else has had a really hard time working with
> > Equinix over the past 6 months. It just seems like everything we try to
> > do gets done incorrectly without explanation or oversight.
> > Prior to the last 6 months or so they had been fairly flawless doing
> > basic tasks like cross-connects and patching cables. I'm trying to
> > determine whether it's just me or if everyone has noticed this?
> >
> > Thanks,
> > -Drew