nanog mailing list archives
Re: Why does abuse handling take so long ?
From: Suresh Ramasubramanian <ops.lists () gmail com>
Date: Mon, 14 Mar 2011 07:25:48 +0530
Depends on what you're yelling at them about and what you tell them. I've picked up the phone and had a NOC guy at a russian SP (can't remember which, Caravan I think) kill off a syn flood that was hitting us promptly, at like 1 AM their time. On Mon, Mar 14, 2011 at 7:05 AM, <goemon () anime net> wrote:
In my experience, most phone calls cause the ISP to become immediately hostile. They find abuse report phone calls extremely threatening / scary / etc. and go into full shields-up mode. 9 out of 10 times the very first words out of their mouth is "talk to our lawyers". the remaining 1 out of 10 is "block it on your end". Email tends to be non threatening. As useless as it tends to be, it is still generally better than calling. the real cesspool is POC registries. i wish arin would start revoking allocations for entities with invalid POCs.
-- Suresh Ramasubramanian (ops.lists () gmail com)
Current thread:
- Re: Why does abuse handling take so long ?, (continued)
- Re: Why does abuse handling take so long ? Florian Weimer (Mar 13)
- Re: Why does abuse handling take so long ? Jeff Wheeler (Mar 13)
- Re: Why does abuse handling take so long ? goemon (Mar 13)
- Re: Why does abuse handling take so long ? Florian Weimer (Mar 13)
- Re: Why does abuse handling take so long ? William Allen Simpson (Mar 13)
- Re: Why does abuse handling take so long ? Alexander Maassen (Mar 13)
- Re: Why does abuse handling take so long ? goemon (Mar 13)
- Re: Why does abuse handling take so long ? Larry Brower (Mar 13)
- Re: Why does abuse handling take so long ? Alexander Maassen (Mar 13)
- Re: Why does abuse handling take so long ? Leo Bicknell (Mar 13)
- Re: Why does abuse handling take so long ? Alexander Maassen (Mar 13)
- Re: Why does abuse handling take so long ? goemon (Mar 13)
- Re: Why does abuse handling take so long ? Suresh Ramasubramanian (Mar 13)
- Re: Why does abuse handling take so long ? William Allen Simpson (Mar 14)
- Re: Why does abuse handling take so long ? Leo Bicknell (Mar 14)
- Re: Why does abuse handling take so long ? David Miller (Mar 14)
- Re: Why does abuse handling take so long ? Valdis . Kletnieks (Mar 14)
- Re: Why does abuse handling take so long ? Jason Bertoch (Mar 14)
- Re: Why does abuse handling take so long ? Douglas Otis (Mar 14)