nanog mailing list archives
Re: help needed - state of california needs a benchmark
From: Mikael Abrahamsson <swmike () swm pp se>
Date: Sun, 30 Jan 2011 06:57:55 +0100 (CET)
On Sun, 30 Jan 2011, Don Gould wrote:
Ok, that's enough for now. I hope this helps and let me know if you need any more assistance.
In Sweden, "Bredbandskollen.se" (translates to "Broadband check") rules supreme. It uses two parallell TCP sessions to measure speed, and the whole industry has agreed (mostly product managers were involved, little attention was given to technical arguments) to set a minimum standard for each service and let people cancel contracts or downgrade if they didn't get that level.
For instance, an ADSL2+ connection sold as "up to 24 megabit/s" now let's you cancel or downgrade if you don't get 12 megabit/s TCP throughput. For 100/10 service the lower limit is 40 megabit/s. There is a requirement for the user to not use wireless and to put their computer directly into the ethernet jack (ETTH) without the use of a NAT router, because these can heavily affect service speed. It also features a guide to how to diagnose why you're getting a lower than expected speed.
Customer complaints are down so generally this seems to increase customer satisfaction. My biggest objection is that with a 100/10 service download speeds can vary a lot depending what browser vendor and version one is using, TCP settings of course also play a role.
The upside is that the sevice is extremely easy to use. -- Mikael Abrahamsson email: swmike () swm pp se
Current thread:
- Re: help needed - state of california needs a benchmark, (continued)
- Re: help needed - state of california needs a benchmark Dan White (Jan 29)
- RE: help needed - state of california needs a benchmark Nathan Eisenberg (Jan 29)
- Re: help needed - state of california needs a benchmark Jeff Richmond (Jan 29)
- Re: help needed - state of california needs a benchmark Patrick W . Gilmore (Jan 29)
- Re: help needed - state of california needs a benchmark Christopher Morrow (Jan 29)
- Re: help needed - state of california needs a benchmark Roy (Jan 29)
- Re: help needed - state of california needs a benchmark JC Dill (Jan 30)
- Re: help needed - state of california needs a benchmark Michael Painter (Jan 29)
- Re: help needed - state of california needs a benchmark Chuck Anderson (Jan 29)
- Re: help needed - state of california needs a benchmark Don Gould (Jan 29)
- Re: help needed - state of california needs a benchmark Mikael Abrahamsson (Jan 29)
- RE: help needed - state of california needs a benchmark Frank Bulk (Jan 29)
- Re: help needed - state of california needs a benchmark - beware bufferbloat Jim Gettys (Jan 31)
- Re: help needed - state of california needs a benchmark Dan White (Jan 29)