nanog mailing list archives
Re: OOB customer communications (Re: Looking for Support Contact at Equifax)
From: Andy Davidson <andy () nosignal org>
Date: Thu, 30 Apr 2009 08:05:55 +0100
On 27 Apr 2009, at 04:24, Suresh Ramasubramanian wrote:
If your email and phone communications are down due to a connectivity break, and your customers get connectivity from you [assume no backup links, by default .. you'd be surprised at how many smaller customers get by with a single link and no backups at all. If their connectivity is down too - they just cant get to twitter right?
Twitter, in line with the subject line, has got out of band - updates by SMS.
So the general lesson is that even organisations with single homed connectivity can post updates to colleagues, peers, customers, if they build tools that let them do so from their cellphones... whether this is via twitter or an externally hosted blog, or status page, or something else.
Andy
Current thread:
- Looking for Abuse Contact at AT&T Stasiniewicz, Adam (Apr 25)
- Looking for Support Contact at Equifax John Martinez (Apr 26)
- Re: Looking for Support Contact at Equifax Ben (Apr 26)
- Re: Looking for Support Contact at Equifax John Martinez (Apr 26)
- OOB customer communications (Re: Looking for Support Contact at Equifax) Mike Lewinski (Apr 26)
- Re: OOB customer communications (Re: Looking for Support Contact at Equifax) JoeSox (Apr 26)
- Re: OOB customer communications (Re: Looking for Support Contact at Equifax) Suresh Ramasubramanian (Apr 26)
- Re: OOB customer communications (Re: Looking for Support Contact at Equifax) Mike Lewinski (Apr 27)
- Re: OOB customer communications (Re: Looking for Support Contact at Equifax) Brandon Galbraith (Apr 27)
- Re: OOB customer communications (Re: Looking for Support Contact at Equifax) Andy Davidson (Apr 29)
- Re: Looking for Support Contact at Equifax Ben (Apr 26)
- Looking for Support Contact at Equifax John Martinez (Apr 26)
- Equifax is experiencing a system wide outage tix #8015791 John Martinez (Apr 26)