Re: OOB customer communications (Re: Looking for Support Contact at Equifax)

[Brandon Galbraith <brandon.galbraith () gmail com>]

On Mon, Apr 27, 2009 at 11:31 AM, Mike Lewinski <mike () rockynet com> wrote:

> Suresh Ramasubramanian wrote:
>
>  If your email and phone communications are down due to a connectivity
> > break, and your customers get connectivity from you [assume no backup
> > links, by default .. you'd be surprised at how many smaller customers
> > get by with a single link and no backups at all.  If their
> > connectivity is down too - they just cant get to twitter right?
>
> I can post status updates to our noc twitter account from my cell phone (so
> no reliance on local network) and any customers who are using a smartphone
> device can get updates from their mobile, also wholly OOB from our network.
> I imagine there's a way to get updates via pure SMS too. I think it's the
> melding of the mobile with the Internet that is what gives Twitter its real
> power.
>
> I agree however that if the only Twitter access is via regular computer it
> loses most of its value in this situation.
>
> Mike


Twitter allows you to specify that you want SMS notification when someone
you're following makes an update.


-- 
Brandon Galbraith
Mobile: 630.400.6992