RE: ticket tracking

["Derek Samford" <dsamford () fastduck net>]

I have had a great experience with an extremely funny sounding product.
Double Choco Latte is one of the better (I won't say best, they all have
strong and weak points.) ticketing systems out there. Once the new code
is finished with the contact management, it will be 10x better. 

Derek

-----Original Message-----
From: owner-nanog () merit edu [mailto:owner-nanog () merit edu] On Behalf Of
Daniel Golding
Sent: Thursday, August 08, 2002 11:28 AM
To: Scott Granados; nanog () merit edu
Subject: RE: ticket tracking


I strongly recommend RT, which has the advantage of being both Open
Source,
and having several available support options.

- Dan

> -----Original Message-----
> From: owner-nanog () merit edu [mailto:owner-nanog () merit edu]On Behalf Of
> Scott Granados
> Sent: Thursday, August 08, 2002 12:02 AM
> To: nanog () merit edu
> Subject: ticket tracking
>
>
>
> While we're talking about change management...
>
> What are people using for ticket tracking for support issues.  Is it
all
> remedy or what do people like to use.
>
> Feel free to answer off list:).
>
> Scott