nanog mailing list archives
Re: ticket tracking
From: Avleen Vig <lists-nanog () silverwraith com>
Date: Thu, 8 Aug 2002 09:22:06 +0100 (BST)
On Wed, 7 Aug 2002, Scott Granados wrote:
While we're talking about change management... What are people using for ticket tracking for support issues. Is it all remedy or what do people like to use. Feel free to answer off list:).
After trying various different applications from various vendors (free and non free), I've come to the conclusion that the best product is one you write yourself. So I wrote my own :-) Written in PHP and uses MySQL as a backend. It's fairly scalable abd works well. I'm not keen on sharing the source code because I want to encourage others to write it for themselves. My reasoning is that there are somethign that are good shared, and others that only serve to stale personal ideas. Just take your time and write something that suits *your* needs.
Current thread:
- ticket tracking Scott Granados (Aug 07)
- Re: ticket tracking Avleen Vig (Aug 08)
- Re: ticket tracking (off-topic reply) gg (Aug 08)
- Re: ticket tracking (off-topic reply) Avleen Vig (Aug 08)
- Re: ticket tracking (off-topic reply) Valdis . Kletnieks (Aug 08)
- Re: ticket tracking (off-topic reply) gg (Aug 08)
- Re: ticket tracking Avleen Vig (Aug 08)
- Re: ticket tracking gg (Aug 08)
- Re: ticket tracking Niels Bakker (Aug 08)
- Re: ticket tracking Andy Dills (Aug 08)
- RE: ticket tracking Daniel Golding (Aug 08)
- RE: ticket tracking Derek Samford (Aug 08)
- <Possible follow-ups>
- Re: ticket tracking Mike Tancsa (Aug 08)
- Fw: ticket tracking Gerardo A. Gregory (Aug 08)