Re: @home: Is *anyone* really home there???

[dbrumley () RTFM STANFORD EDU (David Brumley)]

If you write:
security () home com
it goes to a different group (last I checked) than abuse () home com.  AFAIK,
security@home seems to be "over" abuse@home, so this might be a good email
address for complaints about their response time.

cheers,
david

On Wed, 23 Feb 2000, Jim Littlefield wrote:

> On Tue, Feb 22, 2000 at 04:43:30PM -0600, Missouri FreeNet Administration wrote:
> > Greetings,
> >
> >     If there are any *living breathing* @home abuse admins on this
> > list, would one of you please contact me regarding one of your lusers?
> >
> >     The customer at 24.15.162.239 has been attempting to penetrate our
> > perimeter net for almost 4 hours straight now, and it's getting really
> > *OLD*...  (Yes,  they have been cut off at the routers, but I still have
> > to sift through 4 hours of continuous log activity I'd rather not deal
> > with - and they show *no* signs of catching an errant clue any time soon).
>
> Unless @Home gets lots of complaints regarding a particular user, they do
> very little, if anything. Spam and open NNTP servers are the only
> complaints that they appear to act on.
>
> I am an @Home customer and was getting repeated entire port range scans
> from another @Home customer located in the next town. I blasted off a
> complaint and received nothing in return. A telephone call to @Home and
> multiple conversations with a number of "supervisors" resulted in very
> little being done. IMHO, @Home's network is poorly managed and their
> support is next to useless. Unfortunately for me, DSL is not an option at
> this time.
>
> --
> Jim Littlefield           "One time I went to a museum where all the
>                            work in the museum had been done by
>                            children. They had all the paintings up
>                            on refrigerators." - Steven Wright

--
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David Brumley - Stanford Computer Security - dbrumley () Stanford EDU
Phone: +1-650-723-2445    WWW: http://www.stanford.edu/~dbrumley
Fax:   +1-650-725-9121    PGP: finger dbrumley-pgp () sunset Stanford EDU
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c:\winnt> secure_nt.exe
  Securing NT.  Insert Linux boot disk to continue......
            "I have opinions, my employer does not."