Password Self-Service Solutions - quick survey

[Erik Decker <edecker () LUC EDU>]

All,
 
We are in the process of evaluating our password self-service solution and were curious what solutions other 
Universities use.  If you're so inclined, could you respond to these questions?
 
1) What product do you use for password self-service?
2) What is your Directory environment?  (Active Directory, Novell eDirectory, etc)
3) Do you use predefined questions or do you have your users set their own recovery questions?
4) How well received is your product within your community?  
5) Are you happy with your product?
 
Many thanks!
 
 
Erik Decker
Security Administrator
University Information Security Office (UISO)
Loyola University Chicago