Re: Password Self-Service Solutions - quick survey

[Sherry Horeanopoulos <sah () FSC EDU>]

We use Zoho (ManageEngine) AD Self-Service Plus
We are an AD shop
We use the predefined choices of questions in the ADSSP
People seem to like the product (if they enroll properly)
We do have some issues with Safari users and the enrollment process, otherwise the product is inexpensive and pretty 
nice.
From: The EDUCAUSE Security Constituent Group Listserv [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Erik 
Decker
Sent: Tuesday, May 04, 2010 6:00 PM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] Password Self-Service Solutions - quick survey

All,

We are in the process of evaluating our password self-service solution and were curious what solutions other 
Universities use.  If you're so inclined, could you respond to these questions?

1) What product do you use for password self-service?
2) What is your Directory environment?  (Active Directory, Novell eDirectory, etc)
3) Do you use predefined questions or do you have your users set their own recovery questions?
4) How well received is your product within your community?
5) Are you happy with your product?

Many thanks!


Erik Decker
Security Administrator
University Information Security Office (UISO)
Loyola University Chicago