AOL email concerns for nodak.edu (fwd)

[Dick Jacobson <Dick.Jacobson () NDSU NODAK EDU>]

Below is a letter supposedly from AOL telling us our domain is not playing
nicely.  Is anyone else seeing these ?

I know we send our share for garbage from compromised computers, but most
of the complaints regarding thos incidents include timestamps or email
headers so they can be tracked.  This email simply says we are being
naughty (without any documentation) and they are going block us if we do
not clean up our act.

I am tempted to treat this as SPAM and submit a complaint to the origin
(appears to be in the AOL domain but I have not torn into the headers too
deeply).

Anyone else seeing these ?  If so, what have you done ?

--

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Dick Jacobson                   e-mail : Dick.Jacobson () ndus NoDak edu
ND HECN MultiUser Host SysAd    office : IACC 206, NDSU
NDUS IT Security Officer        phone  : 701-231-7385
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---------- Forwarded message ----------
Date: Thu, 28 Apr 2005 09:47:26 -0400 (EDT)
From: postmaster () aol com
Subject: AOL email concerns for nodak.edu

<PRE>
Dear nodak.edu,

You are receiving this message via our automated "Report Card" process (which helps analyze AOL's
Internet inbound mail) because our available data indicate that nodak.edu has risen above the acceptable
threshold for complaints:

Complaint rate:  0.70%

AOL takes proactive steps to contact owners of mail servers whose e-mail transmissions are impairing
the functioning of AOL's proprietary e-mail system, or causing significant levels of AOL customer
complaints.

AOL requests that you take immediate steps to resolve the issues identified in this AOL Report Card.
In the absence of a satisfactory resolution, AOL reserves the right to take  measures to protect its
email network and its member goodwill from any possible damage.  These measures may include declining
to accept e-mail transmissions from nodak.edu through AOL's proprietary e-mail network.

AOL strives to provide the best online experience possible for our members, and we pride ourselves
on being intensely focused on consumers and their needs.  Email is a core feature of the AOL service,
and the proper functioning of AOL's e-mail system is vital to our members' goodwill.

Please review AOL's e-mail policies and guidelines, as well as other technical details concerning
e-mail on the AOL network, at <a href="http://postmaster.info.aol.com";>http://postmaster.info.aol.com</a>

This is an automated notification. Replies to this email will not be answered. You can find more
information concerning report cards at <a 
href="http://postmaster.info.aol.com/info/reportcard.html";>http://postmaster.info.aol.com/info/reportcard.html</a>.

AOL is eager for you to resolve these issues expeditiously, so we can continue to provide the
best possible e-mail service to our members.

Thank you for your prompt attention to this important matter.

**********
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