RE: Helpdesk and monitor software

[lennons () comcast net]

although it is not free, we have been using a program called kaseya. 

It has help desk, monitoring, license tracking, reporting, and quite a few other options and add ons. 

Like I said not free, but it works well for us. 

see www.kaseya.com 

s 

(user of the software since 2004)
 -------------- Original message ----------------------
From: "Murda Mcloud" <murdamcloud () bigpond com>
> I'm also in the process of evaluating this. As far as I know, spiceworks
> serves adverts to keep it 'free'.
> You can turn these off if you like-not sure yet what functionality you may
> lose if this is the case.
> It works nicely though, gives good snapshots of the systems on your network
> and the helpdesk module is pretty cool.
>
> I didn't know it was open source, though. I wonder what the license is...
>
> -----Original Message-----
> From: listbounce () securityfocus com [mailto:listbounce () securityfocus com] On
> Behalf Of LAS
> Sent: Tuesday, February 26, 2008 2:56 AM
> To: rafael.almeida () adml pt; security-basics () securityfocus com
> Subject: Re: Helpdesk and monitor software
> Importance: High
>
> I use an opensource tool that I am a Beta tester on as well ... 
>
> You can even request feature additions for both monitoring and helpdesk.
>
> http://www.spiceworks.com/2.1/
>
> Some people have done some funky stuff with the Helpdesk module ... 
>
> Like project management and collaborations.
>
> Try it for yourself ... proof is in the pooding.
>
> Regards
>
> Lennard-Peter A. Sutherland (LAS)
>
> ----- Original Message ----- 
> From: <rafael.almeida () adml pt>
> To: <security-basics () securityfocus com>
> Sent: Saturday, 2008, February 23 16:29
> Subject: Helpdesk and monitor software
>
>
> Hi,
>
> To measure the IT system I use Nagios and Cacti for communication and server
> uptime.
>
> I need a software to helpdesk, application and licensing software monitor.
> For the first I thinking use sharepoint 2007, for the second I study MS SC
> and altiris. 
>
> What you recommend for this proposes?
>
> Thanks
>
> Rafael