Security Basics mailing list archives
RE: Helpdesk and monitor software
From: "James Mecca" <jmecca () smarttuition com>
Date: Tue, 26 Feb 2008 13:59:27 -0500
What do you guys use/like for patch management software? Regards, James -----Original Message----- From: listbounce () securityfocus com [mailto:listbounce () securityfocus com] On Behalf Of Mike Hale Sent: Tuesday, February 26, 2008 11:17 AM To: lennons () comcast net Cc: security-basics () securityfocus com Subject: Re: Helpdesk and monitor software We've used TrackIt for licensing and help desk. It also has a bunch of other modules that'll do what you need it to. www.numarasoftware.com On 2/25/08, lennons () comcast net <lennons () comcast net> wrote:
although it is not free, we have been using a program called kaseya. It has help desk, monitoring, license tracking, reporting, and quite a few
other options and add ons.
Like I said not free, but it works well for us. see www.kaseya.com s (user of the software since 2004) -------------- Original message ---------------------- From: "Murda Mcloud" <murdamcloud () bigpond com>I'm also in the process of evaluating this. As far as I know, spiceworks serves adverts to keep it 'free'. You can turn these off if you like-not sure yet what functionality you
may
lose if this is the case. It works nicely though, gives good snapshots of the systems on your
network
and the helpdesk module is pretty cool. I didn't know it was open source, though. I wonder what the license
is...
-----Original Message----- From: listbounce () securityfocus com [mailto:listbounce () securityfocus com]
On
Behalf Of LAS Sent: Tuesday, February 26, 2008 2:56 AM To: rafael.almeida () adml pt; security-basics () securityfocus com Subject: Re: Helpdesk and monitor software Importance: High I use an opensource tool that I am a Beta tester on as well ... You can even request feature additions for both monitoring and helpdesk. http://www.spiceworks.com/2.1/ Some people have done some funky stuff with the Helpdesk module ... Like project management and collaborations. Try it for yourself ... proof is in the pooding. Regards Lennard-Peter A. Sutherland (LAS) ----- Original Message ----- From: <rafael.almeida () adml pt> To: <security-basics () securityfocus com> Sent: Saturday, 2008, February 23 16:29 Subject: Helpdesk and monitor software Hi, To measure the IT system I use Nagios and Cacti for communication and
server
uptime. I need a software to helpdesk, application and licensing software
monitor.
For the first I thinking use sharepoint 2007, for the second I study MS
SC
and altiris. What you recommend for this proposes? Thanks Rafael
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Current thread:
- Helpdesk and monitor software rafael . almeida (Feb 25)
- Re: Helpdesk and monitor software LAS (Feb 25)
- RE: Helpdesk and monitor software Murda Mcloud (Feb 25)
- Re: Helpdesk and monitor software Predrag Petrović (Feb 25)
- Re: Helpdesk and monitor software Jason Bridge (Feb 26)
- RE: Helpdesk and monitor software Christian Campbell (Feb 26)
- Re: Helpdesk and monitor software Anjar Priandoyo (Feb 27)
- <Possible follow-ups>
- RE: Helpdesk and monitor software lennons (Feb 26)
- Re: Helpdesk and monitor software Mike Hale (Feb 26)
- RE: Helpdesk and monitor software James Mecca (Feb 26)
- Re: Helpdesk and monitor software PCSC Information Services (Feb 26)
- Re: Helpdesk and monitor software Mike Hale (Feb 26)
- Re: Helpdesk and monitor software LAS (Feb 25)
- Re: Re: Helpdesk and monitor software priandoyo (Feb 28)
- Re: Helpdesk and monitor software felix (Feb 28)