Security Basics mailing list archives
RE: CISSP Question
From: "David Gillett" <gillettdavid () fhda edu>
Date: Thu, 10 May 2007 09:52:38 -0700
David Harley wrote:
I received the enclosed notification of a certificationthat combinesthe Help Desk Institute and Microsoft. My background being in call centers and support for many years I find this interesting.Has anyoneany thoughts on this and possibly its value in the Help Desk arena?Looks promising. When I was in network/apps/systems support, years ago, the help desk rota was mostly considered an object of dread: at best a distraction from real work. Personally, I've always admired people who can combine a range of knowledge broad enough to meet the first-line informational needs of a varied customer population with the necessary people skills. Service desk issues are considered a vital component of ITIL Service Management, and quite rightly so.
My belief is that at least some of the widespread dissatisfaction with IT in general and helpdesks in particular is that so many of the people working in these positions have been Computer Science grads with little experience or business training, who are only working the job until something more like programming opens up. The fact is, applying IT to business and supporting business users are evolving into actual careers/disciplines, if not yet professions in the strictly legal sense. It seems to me that pursuit of certification in these areas can, at its best, be an indicator that someone is serious about making a career of it, as well as a way of covering some of the business background that an academic degree might not have included. David Gillett
Current thread:
- RE: CISSP Question, (continued)
- RE: CISSP Question Craig Wright (May 08)
- CISSP Question Simmons, James (May 08)
- Re: CISSP Question Yousef Syed (May 09)
- RE: CISSP Question Simmons, James (May 09)
- RE: CISSP Question April Carson (May 09)
- RE: CISSP Question David Harley (May 10)
- RE: CISSP Question April Carson (May 10)
- RE: CISSP Question David Harley (May 10)
- RE: CISSP Question April Carson (May 10)
- RE: CISSP Question David Harley (May 10)
- RE: CISSP Question David Gillett (May 10)
- RE: CISSP Question David Harley (May 10)
- Re: CISSP Question Yousef Syed (May 09)
- RE: CISSP Question Eric Zatko (May 10)
- RE: CISSP Question Ruiz, Michael S. (Security) (May 10)
- RE: CISSP Question David Gillett (May 10)
- RE: CISSP Question Craig Wright (May 10)
- RE: CISSP Question April Carson (May 10)
- RE: CISSP Question Simmons, James (May 10)
- RE: CISSP Question David Harley (May 11)
- RE: CISSP Question Simmons, James (May 14)
- RE: CISSP Question David Harley (May 14)