Re: How to authentificate an user via telephon?

["Margles Singleton" <MarglesSingleton () firsthealth com>]

- use callback to their office phone, leaving the new password on their
VM - that will eliminate a random person picking up the phone

- give the helpdesk phones that identify the phone number calling - not
as secure, but may be an option depending upon the environment

- develop a database of Qs to authenticate - similar to mother's maiden
name or social security number when you call your credit card company.

> > > "Robert Sieber" <rsieber () web de> 12/03/02 12:50PM >>>
Hello colleauges,

imaging the following situation:

User calls the helpdesk to reset/alter some kind
of account-password (NT, RAS, PKI-PIN ...) and you 
has to determin wheter the user is the correct 
(owner of the account) user. What would you do
to authentificate the users identity?

What are good methodes to do this? It should be
easy for the user but secure for the administration.


Robert

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