AW: How to authentificate an user via telephon?

["Robert Sieber" <rsieber () web de>]

Thanks for all replies! 

For me it ist a very hard question because I don't 
know where all of the up to 20.000 clients are 
located - there are also RAS users with tokens
ode PKI chipcards. The other problem is that all
clients are employed by bank institutes and so 
passwords are more critical than in other cases

I thought about th following procedurs:

- help desk has two telephone numbers
- the client will get a call back from help
desk

Well, lets see.

Robert

> -----Ursprungliche Nachricht-----
> Von: bsm14096 () ad creighton edu [mailto:bsm14096 () ad creighton edu]
> Gesendet: Mittwoch, 4. Dezember 2002 18:43
> An: Robert Sieber; security-basics () lists securityfocus com
> Betreff: RE: How to authentificate an user via telephon?
>
>
> Robert,
>
> In a past life we would send the new password to a known email address
> for the person whose account is reset. If email is not available we
> would leave the reset password on the users voice mail.  Both systems
> would only be accessible by the person whose account is reset.  If
> someone other than the owner of the account requests a reset, the
> account is still safe, assuming email and vmail are secure.
>
> Bryan
>
> -----Original Message-----
> From: Robert Sieber [mailto:rsieber () web de] 
> Sent: Tuesday, December 03, 2002 12:50 PM
> To: security-basics () lists securityfocus com
> Subject: How to authentificate an user via telephon?
>
> Hello colleauges,
>
> imaging the following situation:
>
> User calls the helpdesk to reset/alter some kind
> of account-password (NT, RAS, PKI-PIN ...) and you 
> has to determin wheter the user is the correct 
> (owner of the account) user. What would you do
> to authentificate the users identity?
>
> What are good methodes to do this? It should be
> easy for the user but secure for the administration.
>
>
> Robert
>
> -- 
> http://board.protecus.de - Firewalls, Security and more ...
>