Re: ask.wireshark service unavailable

[Gerald Combs <gerald () wireshark org>]

On 7/25/18 7:15 AM, Maynard, Chris wrote:
> > From: Wireshark-users [mailto:wireshark-users-bounces () wireshark org] On Behalf Of David Aldrich
> > Sent: Monday, July 23, 2018 11:16 AM
> > To: wireshark-users () wireshark org
> > Subject: [Wireshark-users] ask.wireshark service unavailable
> >
> > On https://ask.wireshark.org when I try to login or recover my account I see:
> > Service Unavailable
> > The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please 
> > try again later.
> > It's been like this for a week or more.  Is there a site problem?
>
> In case this happens again to someone else, I thought I'd explain what happened here.  In this case, the user had an 
> account on the old Q&A site (now at https://osqa-ask.wireshark.org/), so when he tried to log into the new site at 
> https://ask.wireshark.org/questions/, he didn't actually have an account there.  His old account wasn't migrated 
> because his reputation points on the old site were below the 25 point threshold that Gerald applied in order to avoid 
> migrating over all the spam accounts, explained more fully at 
> https://osqa-ask.wireshark.org/questions/60424/osqa-is-unmaintained-whats-next.
>
> "Service Unavailable" is certainly a strange way to report, "No account exists with that username", but that seems to 
> have been what was reported.  Incidentally, I tried logging in with an invalid account, but it just caused the login 
> page to be refreshed for me.

With some help from David I was able to determine that the "Service Unavailable" error was due to what appears to be an 
antispam false positive.
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