Re: [Snort-users] Public Bugzilla? [was: threshold -- is it really deprecated?]

[Joshua Kinard <kumba () gentoo org>]

On 02/05/2012 00:57, Joel Esler wrote:

> On Tue, Jan 24, 2012 at 02:45:05PM -0500, Joshua Kinard wrote:
> > On 01/23/2012 11:18, Joel Esler wrote:
> >
> > > Just let everyone know what we've done as a result of this conversation.
> > >  We've put in a couple of bugs to track this/these issue/issues and we're
> > > going to evaluate what we can do to satisfy the requirements/opinions
> > > stated here.  I'll follow up with this thread when we make progress.
> >
> >
> > Slight deviation in topic, but have you guys ever thought of making Snort's
> > internal bugzilla (or other such issue tracker) publicly-accessible?  I
> > imagine there's some things you guys want to keep to yourself, and most
> > ticketing systems should have a "developer only" bit in them.
> >
> > Might help better manage comments/ideas/bugs/patches from the community if
> > we can file those into a ticket tracker and then get CC'ed when updates happen.
>
> Followup to this.  We had a bugzilla system.  It seems that no one ever used it.  It's different from our internal 
> bugzilla system that we actually commit code with and annotate.  So I made the decision to kill it.  Reason being, 
> most bugs and feature requests are submitted through the bugs[@] email address.  I handle all the bugs that come into 
> the system through the community anyway and provide feedback to the reporters when I know more.  I think to have a 
> bugzilla system public would be the same thing, another system for me to log into and move the bugs to our internal 
> system, and vice versa.
>
> I thought about encouraging the devel team to use the public system, but we can't as things affect product as well, 
> as don't have a public product system as not all of our code is open source.  
>
> So I think the way the community has been submitting bugs up to this point is working for us just fine, I see no need 
> to make another process for people to deal with, both externally, and internally.


Sounds good.  LKML ran for years before adding a public bugzilla to deal
with those that like that system.  I'd say that, 95% of patches and bugs
still come in on that mailing list, though, so it's a system that works.
Worth an inquiry.

Cheers!

-- 
Joshua Kinard
Gentoo/MIPS
kumba () gentoo org
4096R/D25D95E3 2011-03-28

"The past tempts us, the present confuses us, the future frightens us.  And
our lives slip away, moment by moment, lost in that vast, terrible in-between."

--Emperor Turhan, Centauri Republic

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