Snort mailing list archives
newbie type questions
From: Rich Adamson <radamson () routers com>
Date: Mon, 23 Jun 2003 15:52:48 -0600
Ok, I'm teetering on the brink of a rant, but I'm going to try to come back from the edge--And no, it's not at anyone in particular.... Check the FAQ [0], the ACID FAQ [1], and the archives [2]. It's been spelled out there more times than I would care to count.
Been a fair amount of discussion on the list in terms of new users asking repetitive questions, however keep in mind not a single one of them have a clue they are repeating previously asked questions, and its not all that obvious where the two-hour-old user should be looking for answers. Example: look around the www.snort.org home page and see if there is anything that you can easily spot that would suggest a reasonable way to research a typical question. Down the left side is "News", "Documentation", "Downloads" and "Mailing lists". Guess which one of those happens to be the first thing that a new user recognizes!! (Its the one right after documentation, and they don't need to read that as yet since snort and a favorite add-on is not running. Think about that for just a second. Those that have been involved with any form of marketing know where the eye focuses on that first page.) 2nd Example: check the FAQ... what does it suggest for help? Question 1.3 says "use the mailing list". If one searches the FAQ for mailing list archives, it doesn't exist. Maybe that should be FAQ 1.1.5, or 1.3 reworded to cover the aggressive (but nicely worded) references that have been going on for some time. 3rd Example: if one finally recognizes that a mailing list archive even exists (at another site), that site _implies_ the search has to be done by month (even though most of us know that's not the case). I'd suggest the maintainers of the www.snort.org page could do a _lot_ more to help point out what is considered appropriate research behavior, even for newbies. How about something as simple as a bold statement at the top of the home page that says... "You've got questions, we've got answers... most have already been asked, click here!" An common search example might even be beneficial. (The News can always follow by at least one line!) signed... long time reader and user (not a newbie) ------------------------------------------------------- This SF.Net email is sponsored by: INetU Attention Web Developers & Consultants: Become An INetU Hosting Partner. Refer Dedicated Servers. We Manage Them. You Get 10% Monthly Commission! INetU Dedicated Managed Hosting http://www.inetu.net/partner/index.php _______________________________________________ Snort-users mailing list Snort-users () lists sourceforge net Go to this URL to change user options or unsubscribe: https://lists.sourceforge.net/lists/listinfo/snort-users Snort-users list archive: http://www.geocrawler.com/redir-sf.php3?list=snort-users
Current thread:
- Database permissions question John Deagan (Jun 23)
- Re: Database permissions question sunzi (Jun 23)
- Re: Database permissions question Frank Knobbe (Jun 23)
- RE: Database permissions question Ahmad Farouk (Jun 25)
- Re: Database permissions question Jason K. Boykin (Jun 25)
- RE: Database permissions question Erek Adams (Jun 25)
- Re: Database permissions question Erek Adams (Jun 23)
- newbie type questions Rich Adamson (Jun 23)
- Re: newbie type questions J.C. Woods (Jun 24)
- Re: newbie type questions Roy S. Rapoport (Jun 24)
- newbie type questions Rich Adamson (Jun 23)
- Re: Database permissions question sunzi (Jun 23)