Snort mailing list archives
RE: OT: Reseller Rant
From: Erek Adams <erek () theadamsfamily net>
Date: Fri, 29 Mar 2002 09:18:21 -0800 (PST)
On Fri, 29 Mar 2002, F.M. Taylor wrote:
I beleive that as a support person, you should keep as many irons in as many fires as possible in order to provide support for your users. One good thinng to do would be to use this mailing list.
Yes! I've been in the tech support seat before. I can't tell you how invaluable resources like email lists and USENET are/were to me.
HOWEVER, if you are a professional, cite your sources. If you cut and paste your support solutions from a public mailing list, include the header information. Give credit where credit is due.
As I said in an earlier email--being cited isn't all that. I (personally) could care less about being cited. The thing that gets to me is the way _some_ use this as thier back line for tech support. There is _NO_ effort on thier part to research or to even look for the answer. Question is written and sent to the list. Boom, get an answer--Then give it to the customer looking like a 'super dude' for having the answer and telling them what/how to do. It kinda reminds me of the "Me too!" movement when AOL starting carrying USENET. :)
Now if you read the list and just happen to remember the answer, use your own words, don't credit anyone except your ability to learn. If you are just "parroting" others, well, that will work for a while, but it will catch up with you and bite you where you sit.
Yes... Yes it will. :) Cheers! ----- Erek Adams Nifty-Type-Guy TheAdamsFamily.Net _______________________________________________ Snort-users mailing list Snort-users () lists sourceforge net Go to this URL to change user options or unsubscribe: https://lists.sourceforge.net/lists/listinfo/snort-users Snort-users list archive: http://www.geocrawler.com/redir-sf.php3?list=snort-users
Current thread:
- OT: Reseller Rant Erek Adams (Mar 28)
- Re: OT: Reseller Rant J. Craig Woods (Mar 28)
- Re: OT: Reseller Rant John Sage (Mar 28)
- <Possible follow-ups>
- RE: OT: Reseller Rant Redman, Ken (Mar 28)
- RE: OT: Reseller Rant Bob Walder (Mar 29)
- RE: OT: Reseller Rant F.M. Taylor (Mar 29)
- RE: OT: Reseller Rant Erek Adams (Mar 29)
- RE: OT: Reseller Rant Erek Adams (Mar 29)
- RE: OT: Reseller Rant F.M. Taylor (Mar 29)
- RE: OT: Reseller Rant Tom Sevy (Mar 29)