Astaro Fail

[gbugbear at gmail.com (Bugbear)]

+1 Your a stand up guy Jack, Astaro is lucky to have you

On Fri, May 7, 2010 at 2:09 PM, Karl Bailey
<karlrobertbailey at googlemail.com> wrote:
> Agreed .. Really good of Jack to offer to help & give out contact details on
> a public list. Much better than the support from the UK office of astaro
> which at 9am (UK time) was not taking calls & I was put through to an answer
> phone, on which I left a message, they did not ring me back.
>
> Thanks Jack! ... Thankfully we're not in to bad a position, having got to
> the bottom of the cause we were up & running again before I made this post.
>
> Also I got to say been running astaro firewalls in both a corp environment
> for small remote offices & as a home user (can not believe this product is
> offered free to home users) for 3 years or so.. this is the first issue we
> have had like this, so clearly no indicative of the product.
>
> Regards
> Karl
>
> On Fri, May 7, 2010 at 5:26 PM, Robin Wood <robin at digininja.org> wrote:
> > On 7 May 2010 15:54, Jack Daniel <jackadaniel at gmail.com> wrote:
> > > Apologies for being corporate again on this list...
> > >
> > > http://up2date.astaro.com has fix and apologies from one of the
> > > founders. ?Anyone on this list should have the skills to find me
> > > easily, but:
> > > jdaniel at astaro.com or 978-974-2704 (direct line), or any way you find
> > > me.
> > >
> > > I'll help with anything I can, for email please reply OFF-LIST.
> > >
> > > Jack
> >
> > I don't use Astaro so have nothing to do with all the trouble that has
> > gone on but to me this is a really good example of full disclosure
> > working well.
> >
> > As with Apache, Jack has come out and admitted they are having
> > problems and offered support. Despite things having just gone wrong
> > for them this gives me more confidence in them than others who try to
> > hide bugs or just fob people off. At least I know when they have
> > problems, and everyone does, they offer help.
> >
> > Robin
> >
> > > On Fri, May 7, 2010 at 8:39 AM, Bugbear <gbugbear at gmail.com> wrote:
> > > > Karl
> > > >
> > > > Per @Jack_Daniel (also on this list) earlier tweet
> > > >
> > > > If you need Astaro help, jdaniel...astaro.com, @ or DM me or
> > > > @astarosupport
> > > >
> > > > A call to support might be in order, good luck
> > > >
> > > > On Fri, May 7, 2010 at 5:06 AM, Karl Bailey
> > > > <karlrobertbailey at googlemail.com> wrote:
> > > > > Came in this morning to find our astaro firewalls all failing to route
> > > > > traffic to various networks & via VPN. Turns out the snort definitions
> > > > > are
> > > > > corrupt, disable the intrussion prevention system fixed it, but I
> > > > > think you
> > > > > only need to remove the 2 lines that contain the words:
> > > > > detection_filter
> > > > > from the astora snort rule, anyone else know if this is correct? Just
> > > > > wanted
> > > > > to know before I turn intrussion prevention back on & cut myself off
> > > > > from
> > > > > our remote offices again.
> > > > > _______________________________________________
> > > _______________________________________________
> > > Pauldotcom mailing list
> > > Pauldotcom at mail.pauldotcom.com
> > > http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom
> > > Main Web Site: http://pauldotcom.com
> > _______________________________________________
> > Pauldotcom mailing list
> > Pauldotcom at mail.pauldotcom.com
> > http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom
> > Main Web Site: http://pauldotcom.com
>
>
> _______________________________________________
> Pauldotcom mailing list
> Pauldotcom at mail.pauldotcom.com
> http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom
> Main Web Site: http://pauldotcom.com