Re: Windstream/Kinetic OSP assistance/clie sought

[Josh Luthman <josh () imaginenetworksllc com>]

Use broadbandmap.fcc.gov to confirm availability or not.  If Kinetic says
it's available there and you can't sign up, challenge the location.

On Sun, Apr 23, 2023 at 12:04 AM Justin Streiner <streinerj () gmail com>
wrote:

> Other people on their street do have Kinetic, and I believe Windstream
> laid cable from the street to their house, but they are being told there
> are no facilities to connect them to an OLT or some other type of
> termination device.
>
> Thank you
> jms
>
> On Sat, Apr 22, 2023, 23:58 Alex Ryu <moonhunt () gmail com> wrote:
>
> > It is new construction home, it may be HoA, so it is controlled by HoA
> > which may have some deal with one provider for landline.
> >
> > So it may be dictated by HoA until it reach to certain level when that
> > binding deal is expired.
> >
> >
> >
> >
> >
> > Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for
> > Windows
> >
> >
> >
> > *From: *Justin Streiner <streinerj () gmail com>
> > *Sent: *Saturday, April 22, 2023 10:46 PM
> > *To: *NANOG <nanog () nanog org>
> > *Subject: *Windstream/Kinetic OSP assistance/clie sought
> >
> >
> >
> > Some of my family recently moved to an area of North Carolina where
> > high-speed residential Internet connectivity options seem to be very
> > limited. Outside of the options below, the only thing they're able to get
> > is satellite Internet service, and the performance has been very poor
> >
> >
> >
> > They moved into an area where the neighbors have Kinetic (Windstream's
> > Internet service) but my relatives have been told that there are no
> > facilities available for them. This is new construction, so perhaps it's
> > possible that their address hasn't been added into whatever systems
> > Windstream/Kinetic use for service pre-qualification?
> >
> >
> >
> > Is there anyone I can talk to at Winstream to find out if it is indeed
> > possible to get service at their address, or if there is way I can get past
> > the gatekeepers?
> >
> >
> >
> > Any guidance from someone in the know at Windstream would be greatly
> > appreciated.
> >
> >
> >
> > Thank you
> >
> > jms