Re: Windstream/Kinetic OSP assistance/clie sought

[Justin Streiner <streinerj () gmail com>]

Other people on their street do have Kinetic, and I believe Windstream laid
cable from the street to their house, but they are being told there are no
facilities to connect them to an OLT or some other type of termination
device.

Thank you
jms

On Sat, Apr 22, 2023, 23:58 Alex Ryu <moonhunt () gmail com> wrote:

> It is new construction home, it may be HoA, so it is controlled by HoA
> which may have some deal with one provider for landline.
>
> So it may be dictated by HoA until it reach to certain level when that
> binding deal is expired.
>
>
>
>
>
> Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for
> Windows
>
>
>
> *From: *Justin Streiner <streinerj () gmail com>
> *Sent: *Saturday, April 22, 2023 10:46 PM
> *To: *NANOG <nanog () nanog org>
> *Subject: *Windstream/Kinetic OSP assistance/clie sought
>
>
>
> Some of my family recently moved to an area of North Carolina where
> high-speed residential Internet connectivity options seem to be very
> limited. Outside of the options below, the only thing they're able to get
> is satellite Internet service, and the performance has been very poor
>
>
>
> They moved into an area where the neighbors have Kinetic (Windstream's
> Internet service) but my relatives have been told that there are no
> facilities available for them. This is new construction, so perhaps it's
> possible that their address hasn't been added into whatever systems
> Windstream/Kinetic use for service pre-qualification?
>
>
>
> Is there anyone I can talk to at Winstream to find out if it is indeed
> possible to get service at their address, or if there is way I can get past
> the gatekeepers?
>
>
>
> Any guidance from someone in the know at Windstream would be greatly
> appreciated.
>
>
>
> Thank you
>
> jms