Re: cogent - Sales practices

[Lou D <telescope40 () gmail com>]

Funny because I’ve been avoiding calls with my new rep for weeks and was
partially admiring the commitment to make contact with me . Hehe

On Sat, Aug 6, 2022 at 4:08 PM Eric Kuhnke <eric.kuhnke () gmail com> wrote:

> I have a morbid curiosity about what the CRM database looks like inside
> Cogent, for the stale/cold leads that get passed on to a new junior sales
> rep every six months.
>
> The amount of peoples' names/email addresses/phone numbers in there must
> be stupendous.
>
> All of this can probably serve as a useful training tool for smaller/mid
> sized ISPs with their own outbound sales staff on how not to treat the
> potential customers.
>
>
> On Fri, 5 Aug 2022 at 13:21, Dennis Burgess <dmburgess () linktechs net>
> wrote:
>
> > So we just got an email from cogent, we have told them time and time
> > again to stop calling and stop emailing.  We tell them are good on
> > bandwidth and we don’t need any of their services.. They then sent us a
> > e-mail stating that they saw us coming though one of their customers
> > networks from us, and figured we would want to buy direct instead of going
> > though one of their customers. Yes COGENT stated this; well at least one of
> > their sales reps.  Sounds underhanded, shady, and unethical to me.    Just
> > figured I would post about it; see if I am making a mountain out of a mole
> > hill 😊
> >
> >
> >
> > Here is the e-mail:
> >
> >
> >
> > *"Hey (redacted) ,*
> >
> > *Maybe there is a misunderstanding. (ISP’s name removed) is a cogent
> > customer who we provide upstream to.*
> >
> > *My initial inquiry was to see if it makes sense for Link Technologies to
> > be utilizing our network instead of through (ISP’s name removed). That way
> > we could be a direct network for you.*
> >
> > *Would that be at all something that interests you?*
> >
> >
> >
> > *Eric Gogerty | Global Account Manager | AS 174*
> >
> > *Cogent Communications | Minneapolis, MN (United States Of America)|
> > www.cogentco.com <http://www.cogentco.com>*
> >
> > *Contact: 612-217-5506| email: egogerty () cogentco com
> > <egogerty () cogentco com>*
> >
> > *The Internet, Unleashed!"*
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > *[image: LTI-Full_175px]*
> >
> > *Dennis Burgess*
> >
> >
> > * Mikrotik : **Trainer, Network Associate, Routing Engineer, Wireless
> > Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security
> > Engineer, Enterprise Wireless Engineer*
> >
> > *Hurricane Electric: **IPv6 Sage Level*
> >
> > *Cambium: **ePMP*
> >
> >
> >
> > Author of "Learn RouterOS- Second Edition”
> >
> > *Link Technologies, Inc* -- Mikrotik & WISP Support Services
> >
> > *Office*: 314-735-0270  Website: http://www.linktechs.net
> >
> > Create Wireless Coverage’s with www.towercoverage.com
> >
> > Need MikroTik Cloud Management: https://cloud.linktechs.net
> >
> > *How did we do today?*
> >
> > [image: Gold Star]
> > <https://app.customerthermometer.com/?template=log_feedback&hash=5badbac1&embed_data=dGVtcGVyYXR1cmVfaWQ9MSZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image:
> > Green Light]
> > <https://app.customerthermometer.com/?template=log_feedback&hash=675abe04&embed_data=dGVtcGVyYXR1cmVfaWQ9MiZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image:
> > Yellow Light]
> > <https://app.customerthermometer.com/?template=log_feedback&hash=e42b48a5&embed_data=dGVtcGVyYXR1cmVfaWQ9MyZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image:
> > Red Light]
> > <https://app.customerthermometer.com/?template=log_feedback&hash=ecaadcd3&embed_data=dGVtcGVyYXR1cmVfaWQ9NCZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>