Re: Amazon Contact?

[Josh Luthman <josh () imaginenetworksllc com>]

Amazon's vendor responsible for this got a ticket from Amazon this morning
(and I sent them a generic contact us form message on Monday).  They
emailed me a few minutes ago and said they white listed the one /32 I had
complaints for.

I detailed our subnet, but I suspect since we only had the one /32 with
complaints they won't be doing any whitelisting on the entire subnet.

Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Wed, Aug 25, 2021 at 6:41 PM L Sean Kennedy <liam () fedney org> wrote:

> Any other ISPs that are having this issue with Amazon Prime Video, please
> contact me for real time help off-list.  It does appear that several of the
> reports also involve other streaming platforms, but at least for Amazon I
> can get a ticket open to investigate.
>
> There are probably some updates needed to the brotherswisp.com document
> and I will reach out to Mike H separately about that, but those updates may
> not happen in real time.
>
> Thanks,
>  Sean
>
> Em qua., 25 de ago. de 2021 às 16:41, Stephen Fulton <sf () lists esoteric ca>
> escreveu:
>
> > I'll try and beat Mike to this:
> >
> >    http://thebrotherswisp.com/index.php/geo-and-vpn/
> >
> > The above has contact info for a number of orgs to resolve geolocation &
> > VPN problems, including Amazon.  Work in progress.
> >
> > -- Stephen
> >
> > On 2021-08-25 15:55, Chris Cappuccio wrote:
> > > Looking to see if I can get someone at Amazon to help. Amazon Video is
> > starting to think our CGN exit range is a VPN service (It isn't)
> > > Chris