Re: Cogent sales reps who actually respond

[David Hubbard <dhubbard () dino hostasaurus com>]

Our sales rep has been great, but unfortunately, for him, every time he calls and I ask if Cogent is going to get me 
IPv6 transit to Google, he has to say no, and then I tell him I can’t purchase any more circuits.

From: NANOG <nanog-bounces () nanog org> on behalf of Owen DeLong <owen () delong com>
Date: Monday, September 16, 2019 at 9:20 AM
To: "noc () as37662 com noc () as37662 com" <noc () as37662 com>
Cc: "nanog () nanog org" <nanog () nanog org>
Subject: Re: Cogent sales reps who actually respond

Given their practice of harvesting whois updates in order to spam newly acquired AS contacts, any time it is my 
decision, Cogent is ineligible as a vendor.

I’ve had no trouble getting their reps to respond when the decision has come from above, but I prefer to avoid doing 
business with them.

Owen



On Sep 15, 2019, at 13:13 , noc () as37662 com<mailto:noc () as37662 com> noc () as37662 com<mailto:noc () as37662 com> 
<noc () as37662 com<mailto:noc () as37662 com>> wrote:

Hi fellow network operators,
Do any orgs here have experience with a good Cogent rep? The rep we got via Cogent's website is unresponsive to even 
basic questions. It feels like we are dealing with a bot and copy-pasted replies.
Thanks
Ruldu