Re: Hulu thinks all my IP addresses are "business class", how to reach them?

[Brandon Martin <lists.nanog () monmotha net>]

On 11/20/19 3:31 PM, Owen DeLong wrote:
> As an ISP, there might be something there, but, you’d have to prove that 
> you had a significant number of customers that left for that specific 
> reason and you’d have to show the actual damages that resulted. Easy to 
> estimate, very hard to prove.

Not only hard to prove, but the armchair lawyer in my has an inkling 
that you'd have to show that they did it intentionally or went beyond 
being dumb or knowledgeable about it and were somehow negligent.  The 
former seems even more difficult than proving actual damages, and the 
latter seems like it may not even apply or be possible.

What irks me most about these situations as an operator, and indeed 
something that may push back on my previous statement of intent or 
negligence not being possible/applicable, is that the services often 
make their geofencing/IP classification system failures out as being the 
fault of the user's telecommunications service provider when, in fact, 
the user's service provider often has absolutely no direct control over 
what happens and, even where they do have some form of direct control 
such as through a documented operations-appeals channel, are still at 
the mercy of the service doing the fencing/classification to correct the 
error.  At minimum, this could damage customer good will toward their 
service provider.

(And kudos where it's due to the providers who do NOT make such issues 
appear to be the fault of the user's telecommunications service provider 
and instead provide a real, useful means for the user to directly 
contact the content provider to resolve the issue)
--
Brandon Martin