Re: Network Speed Testing and Monitoring Platform

[Mike Hammett <nanog () ics-il net>]

Good luck with that if their only devices are tablets, phones, and Rokus? 




----- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

----- Original Message -----

From: "David Guo via NANOG" <nanog () nanog org> 
To: "Colton Conor" <colton.conor () gmail com>, "NANOG" <nanog () nanog org> 
Sent: Wednesday, January 16, 2019 10:55:51 AM 
Subject: Re: Network Speed Testing and Monitoring Platform 





We ask our customers use iperf3 to test speed. 


Get Outlook for iOS 


From: NANOG <nanog-bounces () nanog org> on behalf of Colton Conor <colton.conor () gmail com> 
Sent: Thursday, January 17, 2019 00:54 
To: NANOG 
Subject: Network Speed Testing and Monitoring Platform 

As an internet service provider with many small business and residential customers, our most common tech support calls 
are speed related. Customers complaining on slow speeds, slowdowns, etc. 


We have a SNMP and ping monitoring platform today, but that mainly tells us up-time and if data is flowing across the 
interface. We can of course see the link speed, but customer call in saying the are not getting that speed. 



We are looking for a way to remotely test customers internet connections besides telling the customer to go to 
speedtest.net , or worse sending a tech out with a laptop to do the same thing. 


What opensource and commercial options are out there?