Re: Whats going on at Cogent

[Dovid Bender <dovid () telecurve com>]

We have been very happy with HE. It was a no brainer over cogent. They are
smaller (so are we). When there are issues they are real fast to fix them,
you also get the personal touch which you don't get with others.


On Tue, Oct 16, 2018 at 10:10 AM, Eric Dugas <edugas () unknowndevice ca>
wrote:

> I don't really get the Cogent/Google peering issues. I've been hearing
> this for years... How about fixing it already? Telling customer to get
> other transit providers to get to a given network is really bad.
>
> On a side note, HE is still HE but they're trying really hard to be a good
> netcitizen. They've finally pushed filtering for peers:
> http://routing.he.net. I wouldn't get transit from them, but in some
> markets, they're the only affordable IP transit providers.
>
> On Oct 16 2018, at 10:04 am, DaKnOb <daknob.mac () gmail com> wrote:
>
>
>
> When I call and mention it I’m told that it’s HE’s fault (despite the
> lovely cake), but when I also bring Google, then they tell me to get a
> different provider just for this traffic, or meet them at an IX and send my
> traffic from there.
>
> About the staff rotation I’ve seen it too, and I’ve also seen an increase
> in salespeople calling, for example when an AS is registered etc. in
> addition to the normal calls..
>
> On 16 Oct 2018, at 16:54, Dovid Bender <dovid () telecurve com> wrote:
>
> They call me every few months. the last time they emailed me I said I
> wasn't interested because of the HE issue. I have yet to get another
> email.......
>
>
> On Tue, Oct 16, 2018 at 9:29 AM, Ca By <cb.list6 () gmail com> wrote:
>
>
>
> On Tue, Oct 16, 2018 at 5:16 AM David Hubbard <
> dhubbard () dino hostasaurus com> wrote:
>
> Have had the same sales rep for several years now; unfortunately he has no
> ability to fix their IPv6 peering issue so we’re slowly removing circuits,
> but otherwise for a handful of 10gig DIA circuits it’s been stable.
>
>
>
>
> Yep, this.  Whenever Cogent calls, this is what i tell them. Black-holing
> HE and Google ipv6 traffic, which is what they do if i use a default route
> from them, is dead on arrival.  Shows they make bad decisions and dont put
> the customer first, or even create such an illusion.
>
>
>
>
> *From: *NANOG <nanog-bounces () nanog org> on behalf of Ryan Gelobter <
> ryan.g () atwgpc net>
> *Date: *Tuesday, October 16, 2018 at 6:04 AM
> *To: *NANOG <nanog () nanog org>
> *Subject: *Whats going on at Cogent
>
> Anyone else seen terrible support and high turnover of sales/account
> people at Cogent the last few months? Is there something going on over
> there internally? I'm sure some people will say Cogent has always been crap
> but in the past their account reps and support were pretty good. It seems
> to have gone downhill the last 12 months really bad.
>
> Regards,
> Ryan