Re: Netflix NOC? VPN Mismarked?

[Jared Mauch <jared () puck nether net>]

Having them visit the excellent test-IPv6.com is the best and easiest way to get that info. 

Jared Mauch

> On Jan 27, 2016, at 4:41 PM, Josh Luthman <josh () imaginenetworksllc com> wrote:
>
> Are you talking about the same people that respond with "What is an IP?"
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> > On Wed, Jan 27, 2016 at 4:37 PM, Dave Temkin <dave () temk in> wrote:
> >
> > Our (Netflix) call center has been trained on how to handle calls for false
> > positive issues with proxy/VPNs. If you don't achieve an acceptable result,
> > please feel free to reach out - but believe it or not, they are the best
> > ones to handle.
> >
> > -Dave
> >
> > > On Thu, Jan 28, 2016 at 5:36 AM, chris <tknchris () gmail com> wrote:
> > >
> > > especially if these types of situations are handled on par with the way
> > > abuse and spam reports are handled
> > >
> > > customer will report being blocked to netflix, netflix will tell end user
> > > to contact isp, customer will call isp  and level 1 call center rep will
> > > say "we can ping your modem and your service is up we dont see a problem,
> > > if you are having a issue with a specific service please contact your
> > > service provider"
> > >
> > > and the infinite loop begins, customer gets frustrated, everyone loses
> > >
> > > welcome to hell :)
> > >
> > > > On Wed, Jan 27, 2016 at 3:15 PM, Owen DeLong <owen () delong com> wrote:
> > > >
> > > >
> > > > > On Jan 27, 2016, at 07:12 , Jared Mauch <jared () puck nether net>
> > wrote:
> > > > > > On Jan 26, 2016, at 7:33 PM, Andrey Yakovlev <andy.yakov () ya ru>
> > > wrote:
> > > > > > One user had his wife sharing his Netflix account on her iPad while
> > on
> > > > a conference to Europe (same account, different countries).
> > > > > Hmm, I seem to think this one might be quite common, so perhaps
> > should
> > > > be tied closer to the device vs account level.
> > > > > - Jared
> > > >
> > > > This is all going to get a whole lot more entertaining with the
> > > > combination of MIP6 and IPv4 CGNAT.
> > > >
> > > > Owen