Re: Netflix NOC? VPN Mismarked?

[Dave Temkin <dave () temk in>]

Our (Netflix) call center has been trained on how to handle calls for false
positive issues with proxy/VPNs. If you don't achieve an acceptable result,
please feel free to reach out - but believe it or not, they are the best
ones to handle.

-Dave

On Thu, Jan 28, 2016 at 5:36 AM, chris <tknchris () gmail com> wrote:

> especially if these types of situations are handled on par with the way
> abuse and spam reports are handled
>
> customer will report being blocked to netflix, netflix will tell end user
> to contact isp, customer will call isp  and level 1 call center rep will
> say "we can ping your modem and your service is up we dont see a problem,
> if you are having a issue with a specific service please contact your
> service provider"
>
> and the infinite loop begins, customer gets frustrated, everyone loses
>
> welcome to hell :)
>
> On Wed, Jan 27, 2016 at 3:15 PM, Owen DeLong <owen () delong com> wrote:
>
> > > On Jan 27, 2016, at 07:12 , Jared Mauch <jared () puck nether net> wrote:
> > >
> > >
> > > > On Jan 26, 2016, at 7:33 PM, Andrey Yakovlev <andy.yakov () ya ru>
> wrote:
> > > > One user had his wife sharing his Netflix account on her iPad while on
> > a conference to Europe (same account, different countries).
> > > Hmm, I seem to think this one might be quite common, so perhaps should
> > be tied closer to the device vs account level.
> > > - Jared
> >
> > This is all going to get a whole lot more entertaining with the
> > combination of MIP6 and IPv4 CGNAT.
> >
> > Owen