Re: Operations task management software?

[Jeroen Wunnink <Jeroen.Wunnink () hibernianetworks com>]

We use redmine, combined with scripts that call it’s API to create automated tickets/tasks that NOC or engineers need 
to attend to.
Has email notifications, wiki, documents, files, code repo, calendar, customisable fields all built in.



—
Jeroen Wunnink
IP Engineering Manager
Hibernia Networks - Amsterdam Office
Main numbers (Ext: 1011): USA +1.908.516.4200 | Canada +1.902.442.1780
Ireland +353.1.867.3600 | UK +44.1704.322.300 | Netherlands +31.208.200.622
24/7/365 IP NOC Phone: +31.20.82.00.623

Jeroen.Wunnink () hibernianetworks com
www.hibernianetworks.com







On 27/07/16 20:16, "NANOG on behalf of David Hubbard" <nanog-bounces () nanog org on behalf of dhubbard () dino 
hostasaurus com> wrote:

> Hi all, curious if anyone has recommendations on software that helps manage routine duties assigned to operations 
> staff?
>
> For example, let’s say we have a P&P that says someone from the netops group must check that Rancid is successfully 
> backing up all router configs bi-weekly.  Ideally, it would send an email reminder to this pre-defined group of people 
> saying hey, it’s Monday, someone needs to check this and come acknowledge the task as having been completed.  If that 
> doesn’t occur, pre-defined manager X is notified on Tuesday.  If manager X doesn’t get someone to complete the task, 
> director Y is notified, so on and so forth.  Then, perhaps periodically it emails manager X anyway and says hey, it’s 
> been three months, you need to audit netops to ensure they’re actually doing the Rancid audit and not just checking 
> that it was done.  This could be applied to the staff who check on backup failures, backup internet circuit status, 
> out of band interfaces, etc.
>
> A data center I looked at recently had QR code stickers on all of their infrastructure stuff and there were staff 
> assigned to check and log certain displayed values each day.  The software would at least ensure they actually visited 
> the equipment by requiring they scan the relevant QR code when in front of it.  So I figure something that does what 
> I’m looking for properly already exists.
>
> Thanks,
>
> David
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