Re: Operations task management software?

[Matt Ryanczak <ryanczak () gmail com>]

Jira works well as a task tracking system for ops. Customizable work flows,
decent integration with ldap, etc. Also good for tracking software
projects. Having both software and ops tasks in one place has many benefits.

On Wed, Jul 27, 2016, 16:28 David Hubbard <dhubbard () dino hostasaurus com>
wrote:

> Full automation is planned but does not eliminate the need for the
> software.  Zero human auditing of fully automated processes and data
> collection are not acceptable to various certifying entities, the relevant
> auditors, the inevitably involved lawyers, and won’t pick up on bad data,
> like a bad thermometer or snmp counter that says a CRAC is 65 degrees when
> it’s really 90.  So I’m still going to need a management solution to the
> issue whether it’s to tell someone to do the work or to tell someone to
> check the automated work.
>
> David
>
> On 7/27/16, 7:19 PM, "Lee" <ler762 () gmail com> wrote:
>
>     On 7/27/16, David Hubbard <dhubbard () dino hostasaurus com> wrote:
>     > Hi all, curious if anyone has recommendations on software that helps
> manage
>     > routine duties assigned to operations staff?
>
>     Have computers do the routine scut work - not people.
>
>     > For example, let’s say we have a P&P that says someone from the
> netops group
>     > must check that Rancid is successfully backing up all router configs
>     > bi-weekly.
>
>     You've got the source code for rancid, so change rancid-run to do
> something like
>       LOGFILE=$LOGDIR/$GROUP.`date +%Y%m%d.%H%M%S`; export LOGFILE
>     change the
>       ) >$LOGDIR/$GROUP.`date +%Y%m%d.%H%M%S` 2>&1
>     to
>       ) >$LOGFILE 2>&1
>
>     and then in control_rancid do something like
>       grep "clogin error:" $LOGFILE | sort | uniq -c >$TMP.fail
>       if [ -s $TMP.fail ]; then
>          # got some output, mail the report
>          ...
>
>     Do the same type thing for checking on
>     > backup failures, backup internet circuit status, out of band
> interfaces, etc.
>
>     Automate the checks, put the scripts in crontab & mail out an
>     "OhNoes!" or "all clear" msg at the end.   At which point you're left
>     with the problem of making sure the managers are looking at the emails
>     & making sure whatever problems are found actually get fixed :)
>
>     Regards,
>     Lee