RE: Ghosts in our 6 New Ubiquity Pros - provision issues.

[Steve Mikulasik <Steve.Mikulasik () civeo com>]

I run lots of these. How many APs? Have you reset them to default yet?

https://community.ubnt.com/t5/UniFi-Frequently-Asked-Questions/UniFi-How-do-I-reset-the-UAP-to-factory-default-settings/ta-p/412585

Steve Mikulasik

-----Original Message-----
From: NANOG [mailto:nanog-bounces () nanog org] On Behalf Of Bob Evans
Sent: Friday, June 19, 2015 8:10 AM
To: Jared Mauch <jared () puck nether net>
Cc: nanog () nanog org
Subject: Re: Ghosts in our 6 New Ubiquity Pros - provision issues.

Thanks Jared
Cables are 3 to 6 feet long - swapped them out already. All cables manufacture made purchased. They plug into the 
switch directly. Each switch is them multi-mode fiber back to a main switch where the edgeMax router and other gear are 
connected.

Bob Evans





> I have a variety of their gear and don't have problems like this. Have 
> you run a cable tester on the wiring? This sounds quite odd and is 
> something I haven't seen.
>
> They do most of their support in their forums vs email. The email is 
> mainly for RMA support.
>
> What version software is on your controller and the UAP-Pros?
>
> Jared Mauch
>
> > On Jun 19, 2015, at 6:01 AM, Bob Evans <bob () FiberInternetCenter com>
> > wrote:
> >
> > Ubiquiti Networks UniFi UAP-PRO Enterprise WiFi System - hard to 
> > recommend at this point. We saw people mention this brand here on the 
> > list - people like them. So what could we have set incorrectly ? They 
> > drop link and re-provision on their own at odd times day or night.
> >
> > We have completed everything tech support asked of us. (Really, lame 
> > emails they respond with as if they didn't read your text - they 
> > won't call and you can't call them). We used POE from ciscos - then 
> > changed to their POE provided. They didn't recommend it, but we 
> > plugged them all into APC UPSes..... no difference. They all 
> > re-provision at different times even when no one is connected or in 
> > the building at odd hours like 2am.
> > Each one does this 2-3 times per 24 hour period.
> >
> > Has anyone else experienced this?
> > Anyone know what we may have set incorrectly ?
> > Is this normal - do people put up with the 2 mins the APs are 
> > unavailable about 3 times a day? (UniFi support acts like it's not a 
> > big issues.)
> >
> > We use the UniFi controller on mac os x. We use their EdgeMax Edge 
> > Router.
> > All the latest software in everything UniFi.
> >
> > Thank You
> > Bob Evans