Re: Verizon FiOS contact?

["Paul S." <contact () winterei se>]

isn't pnap a direct vz customer either way? I know it's in the DFW blend 
which we have, not sure about NY.

It shouldn't be out of their ability to complain.

On 2/4/2015 午後 01:35, Christopher Morrow wrote:
> On Tue, Feb 3, 2015 at 11:02 PM, Charles Gagnon <charlesg () unixrealm com> wrote:
> > Anyone from VZ FiOS network on the list who would be interested in
> > discussing something.
> >
> > We host in Equinix/NY4 and have internet provided by Internap. Several of
> > our users have been complaining of speed issues and our own speed tests
> > confirm severe bandwidth degradation  (we're talking 0.5Mbps download
> > speeds) but only for FiOS customers. From anywhere to Internap is fine.
> >  From FiOS to anywhere else is also fine. But there is a definite
> > reproducible issues from FiOS (tested in NYC, Westchester and NJ) to
> > Internap in NY4.
> >
> > Internap informed us other customers are having issues from FiOS as well
> > but it seems they can't reach anyone at VZ who will engage on this. They
> > claim each user must file a repair request with VZ. We are encouraging our
> > users to do so but I'm not holding my breath.
> guessing here, but I bet if someone from internap called the vz sales
> folks and there'd be a solution in 30-90 days (standard install
> interval).