Re: Verizon FiOS contact?

[Christopher Morrow <morrowc.lists () gmail com>]

On Tue, Feb 3, 2015 at 11:02 PM, Charles Gagnon <charlesg () unixrealm com> wrote:
> Anyone from VZ FiOS network on the list who would be interested in
> discussing something.
>
> We host in Equinix/NY4 and have internet provided by Internap. Several of
> our users have been complaining of speed issues and our own speed tests
> confirm severe bandwidth degradation  (we're talking 0.5Mbps download
> speeds) but only for FiOS customers. From anywhere to Internap is fine.
> From FiOS to anywhere else is also fine. But there is a definite
> reproducible issues from FiOS (tested in NYC, Westchester and NJ) to
> Internap in NY4.
>
> Internap informed us other customers are having issues from FiOS as well
> but it seems they can't reach anyone at VZ who will engage on this. They
> claim each user must file a repair request with VZ. We are encouraging our
> users to do so but I'm not holding my breath.

guessing here, but I bet if someone from internap called the vz sales
folks and there'd be a solution in 30-90 days (standard install
interval).