Re: Vendor cert levels

[Eric Stoltz <eric.stoltz () neovera com>]

The technical term for that music is the "Cisco Disco"




> On 09/03/2014 05:34 PM, Jon Garrison wrote:
> > On 3 Sep 2014, at 12:23, Jared Mauch wrote:
>
> > > > On Sep 3, 2014, at 5:00 AM, Isaac Adams <isaacnanog () gmail com>
> > > > wrote:
> > > >
> > > > Hey Folks,
> > > >
> > > > I am trying to work out a strategy for vendor certification in
> > > > our company. As a general rule, do you all fund employees
> > > > certification and if so what kind of levels do you try to
> > > > maintain as good practice?
> > > >
> > > > For example. NOC staff should be JNCIA and engineering JNCIP to
> > > > JNCIE?
> > > >
> > > > Clearly certification does not usually reflect ability but it
> > > > does help people feel valued and to maintain a basic level of
> > > > competence.
> > >
> > > Cisco discriminates against customers without certification and
> > > delays service and support to them as a result.  (e.g.: you can’t
> > > open a sev 1 case online unless you are “CCIE”).
>
> > You can however just call them and yell "Environment Down" and they
> > will call it whatever Sev you want. There are an unending number of
> > issues with their online case opening "portal" however.
>
> > Filling out a form online to wait a call back was never my first
> > choice. Plus putting that Cisco hold music on speaker is a good way
> > to improve the mood!
>
> > > You likely want to have someone with this access in their account
> > > to speed access when there are network critical issues.
> > >
> > > - Jared