Re: Common operational misconceptions

[John Osmon <josmon () rigozsaurus com>]

On Fri, Feb 17, 2012 at 10:18:57AM -0500, Steve Clark wrote:
> I agree with this 100%.
>
> Having worked with many people over the last 40 years, the good trouble 
> shooters understood how things
> were suppose to work. This helps immeasurably in determining where to start 
> looking.

Don't forget that a lot of the best figure things out *while*
troubleshooting things they don't (yet) understand.

Give curious people good tools and interesting problems -- the rest will
sort itself out.